• EA Chauffeurs operate a localised minimum rate of £35.00 for exec / £52.50 for MPV and £60.00 for VIP

  • For MPV and/or VIP rates will be more than for an exec booking for the same journey.

  • Tariffs for major sporting events such as Wimbledon, Twickenham, Ascot etc. or any other large scale social or sporting event will be subject to a 15% surcharge due to increased traffic congestion and journey times involved when these events are live.

  • Congestion Charge – At cost whenever applicable.

  • Airport Parking – At cost whenever applicable.

  • Multi Pickup/Drops – extra charge based on additional mileage rate

  • Waiting Time – £30.00 per hour or pro rata.

  • All rates/quotes are subject to VAT at the current rate

Corporate/Business Account Facilities

  • All bookings can be charged to an authorised account facility should this facility be available.

  • All accounts will be invoiced on the 1st of each month for the previous months bookings and – unless otherwise agreed – must be settled within 30 days of the invoice date.

  • We use the facilities of a Factoring Agent and all payments must be made to them direct – payment details are included on all invoices.

  • Failure to comply with these payment terms may result in additional fees and charges being added and may also result in instigating additional action in line with the Late Payment of Commercial Debts (interest) Act 1998.

Credit Card Account Facilities

  • Any and all trips with prior consent will be charged to any lodged card held securely. This card will also be used for any subsequent transfers made by the card holder only

  • Statement invoices to be emailed direct on the last day of each month and payment processed within 48 hours of receipt.

  • By lodging a valid Credit/Debit Card with EAC you give authority for your card to be debited without prior notice for all trips and/or additional charges applied to that card account.

  • For general Credit/Debit card bookings point one above will apply and receipts will be emailed to either the passenger or booker within 48hrs of travel.

EAC Airport Meet & Greet policy

  • All inbound flights are tracked and monitored both on – line and with the airports automated flight information system to ensure a driver is always on time.

  • For any collections from private airfields or for private flights into commercial airports a free waiting period of 15minutes shall be given after the scheduled arrival time. This is because we are unable to track private aircraft/flights and once landed they are not subject to the standard procedures/delays that commercial and scheduled flights are subject to”

  • There may be some occasions such as extremely heavy traffic congestion or if a flight has landed particularly early where a client may have to wait for a driver.

  • EAC will always keep in contact with the client to ensure that they are aware of the situation.

  • We advise that all clients provide a contact mobile number at the time of booking and switch their phone on as soon as possible once landed.

  • If there are any adverse conditions which will mean the driver will be delayed we would have already left a message on the clients mobile phone to inform of the fact. We will then stay in constant contact until the client has been met.

  • Without exception all clients/passengers will be met inside the terminals at our designated meeting points at Heathrow – this does not levy any additional costs apart from those listed in general.

  • Heathrow dictates that the areas outside of their terminals are for drop off only–meeting and collecting passengers outside any of Heathrow’s terminals carries with it substantial fines for the driver and potential revocation of any operator’s licence.Every EAC driver will assist a client with luggage but it is ultimately the clients’ responsibility to ensure that all items of luggage, camera/video equipment, handbags and any other items are in the vehicle. No responsibility will be taken by EAC for luggage left in the airport terminal or car parking area.

For International and European arrivals only at Heathrow the following meeting points apply:

These locations have been selected due to their close proximity to both the arrivals area, the entry and exit points

to the terminals and also the fact that even at peak time’s congestion is at a minimum.

These locations provide our arriving guests a seamless and stress free meet

and greet procedure


To the right of the Heathrow Express ticket kiosks.

Location: Upon entering the arrivals hall turn to your right and these kiosks are located on your left hand side.


In front of the Sim Local concession.

Location: Upon entering the arrivals hall this is located to your right hand side.


In front of the small Costa Coffee concession.

Location: Upon entering the arrivals hall you will see Costa in front of you.


In front of the “green” lifts

Location: Upon entering the arrivals hall walk towards the NORTH meeting point and the “green” lifts are on your left past Costa and just before the main exit.


  • EAC accepts all major credit and debit cards (including American Express) with no service charges or processing fees!

  • Payment can also be via any account facility that may be active–(See Account Facilities), or by cash. All rates are subject to VAT at the current rate.

EAC Quotes

  • All quotes are based on the information supplied at the time of booking.

  • Journey cost may change should the journey vary from that which is booked or should the vehicle level be changed by the client after a price has been quoted. All transfers are subject to– where applicable–additional costs such as car parking, congestion charge etc.

EAC Daily/Hourly/As Directed Rates

  • These are calculated at no less than £40.00 per hour for our standard exec fleet £55.00 per hour for our MPV fleet and £60.00 per hour for our VIP fleet.

  • 100 miles included in any hourly/daily rate and mileage is then calculated at £1.40 per mile (exec) £2.10 (MPV) and £2.10 (VIP)

  • All our rates are based on a start and finish point at our main offices in Byfleet, Surrey (KT14).

  • All car parking fees and/ or congestion charge –where applicable– are charged separately and at cost.

  • Where a vehicle is booked for an hourly or day hire and the initial collection and/or drop is outside a 10 mile radius of Byfleet (KT14) an additional hour will be added for driver provision

  • All hourly/daily/As directed hire will be subject to a minimum 3 hour charge and any cancellation made with less than 24 hours’ notice will be charged as such.

EAC General Car Bookings

  • Although to a certain extent we are able to offer an “on-demand” service we would recommend that in order to maintain reliability, guarantee provision and to eliminate waiting times all journeys are pre-booked wherever possible.

  • For bookings where there is no general card or account facility open no job will be undertaken without a valid credit or debit card number being lodged with the offices of EAC prior to travel. By doing so you authorise us to debit your card for any additional charges, including cancellation and/or no shows without prior notice.

Provision Available

  • EAC are able to provide the full range of vehicle types:

  • Executive, VIP and MPV (up to 7 passengers).

  • Via our specific long term industry relationships we are also able to offer mini bus and coach facilities.

  • EAC will always work with our clients in making recommendations in relation to vehicle sizes which we feel would be the most cost efficient and comfortable depending on passenger numbers and amount of luggage.

Child Seats

Due to legislative changes which took effect from 1st April 2017 we are now able to provide a child seat for those that require it.

This child seat is a brand new High Back Booster 15-36kgs and fully compliant to current ECE.R44/04 legislation.

If you require this then please make this clear at the point of booking. However, if you are providing your own then we are more than happy to retain this for your return journey if you so wish, but again please make this clear at the point of booking.

Using either provision it is still your sole responsibility to ensure that your child is seated securely and correctly*

*Our drivers have been fully briefed on the usage of this seat however, EAC cannot be held responsible for any injury/injuries sustained due to a child being incorrectly secured into this seat or any seat supplied by the individual/s travelling with that child.

It is the sole reasonability of the guardian/parent/s to ensure that not only are they happy with the placement of the child seat either supplied by themselves or EAC but that the child is secured safely and within the guidelines.

Waiting Time

  • For inbound airport transfers a free waiting period of 45 minutes shall be given from the confirmed flight landing time. Thereafter waiting time will be charged at £30.00 per hour pro – rata in 15 minute increments.

  • For collections from any home/office/Hotel/venue a free waiting period of 15 mins shall be provided. However, between 15 & 30mins waiting time the entire 30mins will be charged and thereafter waiting time will be charged at £30.00 per hour pro – rata in 15 minute increments

Cancellation/No Show Fee

  • For account/credit card clients any cancellation with 90mins or less notice will be charged at full rate as per booked. For any account/credit card booking where the passenger is a “no show” this will be invoiced/charged at the published rate plus any applicable waiting time.

  • Where a client has failed to show for an airport collection the waiting time will be calculated from the confirmed time that the driver entered the terminal (within reason) until it was established that the passenger was a “no show”

  • For any significant events or where a large amount of resource is booked then a 24hr notice period is required. Less than this and full charges are made in line with these terms.

Out of Hours Surcharge

  • For any bookings where the time of collection is from Midnight but before 05:00 EAC make a £10.00 surcharge.

Additional Information

  • Any person or persons who cause damage to the interior or exterior of the vehicle supplied through direct or indirect actions will be liable for the full costs of repairs plus any potential loss of earnings to the driver capped at £100.00 per day

  • Any person or persons that soil the interior of the vehicle in any way will be liable to a valeting charge of £250.

  • EAC reserves the right to amend, add or delete Terms and Conditions, rates, surcharges and/or levies wherever applicable without prior notice.

  • The drivers of EAC will show respect to passengers at all times. They will always endeavour to assist clients in any way possible. We would ask that all passengers treat the driver with the same respect.

  • Should you find any EAC driver that does not meet the standards required or expected please contact our offices.

  • All drivers reserve the right to refuse transfers to any individual or group who appears excessively intoxicated due to the effects of alcohol or drugs

  • EAC operate a zero policy to abusive, reckless or violent behaviour. Any passenger which takes part in any such conduct will be expelled from the vehicle and will be reported to Police.

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