Below is a selection of just some of the comments we've received from clients.
In line with GDPR regulations and our current confidentiality agreements with our client portfolio, names and titles have been withheld. However, all testimonials can be verified and references can be provided upon request subject to privacy and confidentiality agreements:
From booking to execution every transfer is dealt with VIP attention and the personal caring attitude is second to none.
Your above and beyond approach, especially on last minute bookings, has helped me out of many tricky situations which proves your customers do come first.
Arrived at Heathrow only to discover that there was no car waiting. However, I had a voicemail and text from the driver and also an email from EA Chauffeurs informing me that he had been unavoidably delayed but were taking steps to rectify the situation and within minutes of entering the arrivals hall another driver arrived.
I waited for around 10 minutes but knowing what was going on was incredibly refreshing! Mistakes happen but having that level of communication was fantastic and it meant I didn't stress over it, or have to make any calls.
I just wanted to pass on our thanks for helping us out with a last minute group booking from Heathrow to Cambridge yesterday.
Ian, our CEO, was very pleased with the service and found Neil and his team of drivers to be very helpful, please do extend our appreciation to all of them.
Thank you for your kind help during my 3 years and 3 months UK stay period.
I would like to give my regards to you, Neil and all drivers. You are so professional.
I will make sure my UK offices keep working with EA Chauffeurs and whenever I come to the UK from Japan, I will make booking with you.
We would like to acknowledge our sincere appreciation for the support that you give us.
We really appreciate the great team that you have and they certainly are a great group of ambassadors for you.
Recently, my 82 year old father travelled alone with Etihad business class to Heathrow. We had requested wheelchair assistance and I was confident that he would be accompanied from the aircraft to meet his allocated driver. But (from what I can understand), there were queues at passport control and the driver did not wait. My father was left sitting alone in the arrivals hall, whilst the wheelchair attendant went away (I’m not quite sure why). Dad gets confused easily and he would have found this particularly stressful.
Neil was absolutely marvellous in coming to his rescue! He saw that Dad had been abandoned and completely took charge of the situation, helping him to the Etihad service counter and even calling my husband in Bahrain. He looked after Dad, when I’m sure he would have been very upset. He’s an absolute star!!
Personally, I have had some bad experiences with chauffeur services from Heathrow. But Neil’s actions have not only restored my faith in humanity, but also convinced me to choose your company next time. I will definitely recommend Neil and EA Chauffeurs to others.
I wish you all a Very Happy New Year and many thanks again to wonderful Neil!